FAQ
MEMBERSHIPS
WHAT MEMBERSHIP PLANS DOES THE WORK PROJECT OFFER?

DAY PASSES

Priced at SGD 45 a day, enjoy the flexibility of purchasing our Day Passes at your own schedule. Our Day Passes offers 9am – 6pm access, Monday to Friday, with the use of high-speed internet and access to our full-service gourmet pantry.

HOT DESK

Our shared desks offers the ultimate flexibility and user-friendly design. Enjoy the freedom to come and go and use any available desk at any time.

DEDICATED DESK

With a generous storage cabinet and open concept space, our dedicated desks allow you to set-up your ideal work environment at your own pace.

PRIVATE OFFICE

Fully enclosed, lockable, furnished, beautifully appointed and ergonomically designed, our Private Offices can accommodate various team sizes.

No matter which workspace you choose, we offer the same 24/7 secure keycard access for our full-time members, complimentary daily refreshments and hospitality services, as well as access to common areas, meeting facilities and member's exclusive events.

WHAT ARE SOME OF YOUR MEMBERSHIP BENEFITS?

Complimentary small meeting rooms, high-speed internet, air conditioning, daily office cleaning and mail handling are just a few of our basic member benefits.

Our members will also enjoy weekly Happy Hours, access to exclusive professional events, and benefits and discounts with our lifestyle partners.

WHAT ARE THE ADDITIONAL FEES FOR ON-DEMAND SERVICES?

We provide a range of on-demand services such as printing, meeting facilities, IP phone and locker rental with reasonable charges that apply accordingly. Please contact our centre team for the full pricing.

IS THERE A SET-UP OR MOVE-OUT FEE?

No. Our pricing is transparent and you will only be required to pay what is shown in your contract.

*Note: An extra fee may apply for additional on-demand services and customised arrangements for Private Offices upon check-out, in case of damages.

IS THERE A SECURITY DEPOSIT REQUIRED?

For all our Full-Time members, the security deposit required is 2 months of your service fee. This is a standard practice across our members and the deposit will be returned within 30 days upon your move-out, as long as all charges and fees have been paid for.

WHAT ARE THE WORK PROJECT'S OPERATING HOURS?

Our Workspaces are accessible 24/7 with secure keycard access for our members. Our daily refreshments, amenities and reception are available Monday - Friday, 9AM - 6PM.

CAN I WORK BETWEEN THE WORK PROJECT'S LOCATIONS GLOBALLY?

Yes. Our Full-Time members have complimentary access to The Work Project’s Houses worldwide during business hours. Please inquire with your house centre team on access details.

CAN THE WORK PROJECT ACCOMMODATE LARGE TEAM SIZES OF MORE THAN 12 PEOPLE?

Yes. For teams larger than 12 people, please feel free to contact our centre team respectively or at info@theworkproject.com.

OFFICES
WHAT IF I REQUIRE MORE SPACE OR DESKS IN THE MIDDLE OF MY MEMBERSHIP?

Fret not, our flexible memberships can help your company as you grow. With the option to purchase Additional Access Cards or upgrade to a larger office space, we are here to accommodate your needs.

AM I ALLOWED TO INSTALL PRIVACY FROSTING OR LOGO SIGNAGE?

Yes. You can install privacy frosting and logo signage with us and we will provide a quotation accordingly.

CAN I BRING IN MY OWN FURNITURE OR PRINTER?

Yes, members who rent a private office can bring their own furniture or printer, subject to the house rules to ensure the quality and safety standards are met.

We recommend speaking to our centre team if you would like to set up your own wireless printer – as we can help set up a private SSID to ensure that your printer network is dedicated for your company’s use only.

CAN GUESTS VISIT ME IN MY PRIVATE OFFICE?

Yes. Our staff will register your guests at our front desk when they arrive.

HOW DO I REGISTER MY VISITORS?

Simply log in to your member portal to register your guest. Alternatively, our staff will register your guests on your behalf and issue a visitor pass upon registration.

CAN I BRING MY PET TO THE WORK PROJECT?

We regret to inform that you are not allowed to bring your pet to the workspace, according to the building policy at our various locations.

MEETING AND EVENT BOOKINGS
I DO NOT HAVE A MEMBERSHIP, CAN I BOOK A MEETING ROOM? HOW DO I BOOK A MEETING ROOM?

Yes. We do accept public bookings. Simply create an account on our website to book and make payment directly, or call our centre team to inquire.

DOES THE WORK PROJECT OFFER VIDEO CONFERENCING?

Yes. We do have signature meeting rooms equipped with state-of-the-art Cisco video conferencing system. Please contact our centre team to inquire more.

CAN I BOOK AN EVENT SPACE AT THE WORK PROJECT?

Yes. Both our Hong Kong and Singapore location offers over 2,000 square feet of meeting and function space that caters to the highest level of professional and social gatherings.

For more information, please contact midtown@theworkproject.com and oue_downtown@theworkproject.com for our Hong Kong and Singapore team respectively.

IS THERE A DEPOSIT REQUIRED FOR THE MEETING AND EVENT SPACE?

No deposit is required to book our meeting rooms. As for event space, the deposit will vary depending on your requirements.

BILLING AND PAYMENT
HOW CAN I CONFIRM MY MEMBERSHIP?

Your membership will be deemed as confirmed once your security deposit and your first month service fee has been received.

WHAT IS INCLUDED IN MY MONTHLY INVOICE?

Your monthly invoices will include the service fee for the following month for your membership(s), as well as any incidental charges (Eg. IT and Printing fees, Meeting Room fees etc) you may have incurred in the last month.

WHEN WILL I RECEIVE MY INVOICE?

Your invoice will be issued on the 15th of the month and will be due on the last day of the invoice month.

ARE THERE ANY LATE FEES APPLIED?

Yes, a 24% per annum fee will apply accordingly.

WHAT PAYMENT METHODS DOES THE WORK PROJECT OFFER?

Our payment methods include Cash, Cheque, Credit Card, Bank Transfer, Telegraph Transfer and GIRO (Direct-Debit).

ARE THERE ADDITIONAL CHARGES FOR CREDIT CARD PAYMENTS?

Yes, a 4% processing fee is applicable for credit card payments.

CONTACT THE WORK PROJECT
HOW CAN I CONTACT THE WORK PROJECT?

For general enquiry, please reach us at the following contact details at our respective centres:

The Work Project Bugis

bugis@theworkproject.com

6914 1600

The Work Project OUE Downtown

oue_downtown@theworkproject.com

6801 4590

The Work Project Midtown

midtown@theworkproject.com

+852 3896 1000

For media enquiry, please refer to Press & Media.

You may also follow us and leave a comment or private message on our Facebook, Instagram, Twitter and LinkedIn. Just tag and mention us when you find something interesting about The Work Project on social media.

HOW CAN I BOOK A TOUR?

To book a tour, please schedule an appointment by reaching us through our respective centre email or phone.

ARE WALK-INS ALLOWED?

Our staff are on-site during business hours. Please feel free to drop by during these hours and our respective centre team will try our best to accommodate walk-ins.

DEFINITIONS IN THE TERMS AND CONDITIONS